Privacy Policy

Pbotop Privacy Policy – Protecting Your Personal Data Is Our Priority

Pbotop is fully committed to protecting the privacy and personal data of every user. This policy transparently explains how we collect, use and safeguard your information.

Last updated: 1 January 2026

Important Note: This Privacy Policy describes pbotop's data management practices. By registering or using our platform, you agree to the collection and use of information as described in this document. Please read it carefully.

1 Introduction

Pbotop values the privacy of every user on our platform. We understand that personal information is a trust you place in us, and we are fully responsible for handling it with care and accountability.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. It describes the types of information we collect, the purposes of collection, how we use it, who may receive it, and your rights regarding that information.

This policy applies to all users of the pbotop platform, including those who access it through the official website at pbotop.net or through our mobile app for Android and iOS.

2 Information We Collect

Pbotop collects the information needed to provide a safe, seamless and high-quality service. This information falls into several categories:

Information you provide directly:

  • Full name as stated on official identification documents.
  • National identification number (MyKad) or passport number.
  • Active email address and mobile phone number.
  • Date of birth for minimum age verification.
  • Bank account or e-wallet details for processing deposits and withdrawals.
  • Identity verification documents (KYC) when requested.

Automatically collected information:

  • IP address, device type and operating system.
  • Type and version of web browser used.
  • Activity log data including access time and date, pages visited, and actions taken within the platform.
  • General geolocation information based on IP address.
  • Cookie data and related website tracking technologies.

Data Minimisation Principle: pbotop only collects information that is strictly necessary to provide its services. We do not collect data beyond what is required for the platform's operation.

Data Category Example Primary Purpose
Identity Name, IC, date of birth KYC verification, legal compliance
Contact Email, phone number Account communications, security notifications
Finance Bank accounts, e-wallets Deposit and withdrawal processing
Technical IP, device, activity logs Security, fraud detection
Usage Game history, playing habits Personalise experience, responsible gaming

3 How We Use Your Data

The information we collect is used for the following purposes, and only for these purposes:

  • Account management: Creating, verifying and managing your user account at pbotop.
  • Transaction processing: Securely handling all deposits, withdrawals and financial activities within your account.
  • Identity verification: Conducting mandatory KYC processes to ensure account security and compliance with legal requirements.
  • Service communications: Sending important notifications related to your account, security, transactions and platform updates.
  • Personalise experience: Personalising game recommendations and relevant promotional offers based on your playing habits.
  • Platform security: Detecting, investigating and preventing fraudulent activity, abuse or security threats.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of risky behaviour and provide appropriate support.
  • Legal compliance: Fulfilling legal and regulatory obligations applicable to online entertainment platforms.

Pbotop will not use your data for any purpose beyond those listed above without first obtaining your explicit consent.

4 Sharing Information with Third Parties

Pbotop does not sell, rent or trade users' personal data to any third party for marketing or commercial purposes. Your information is only shared in the following limited circumstances:

  • Payment processing service providers: To process deposit and withdrawal transactions as requested by you. These providers are bound by strict confidentiality agreements.
  • Licensed game providers: Minimum technical information required to enable access to games provided by third-party suppliers.
  • Relevant authorities: When required by law, court order, or directive from a competent authority.
  • Fraud prevention: To recognised bodies or agencies for the purpose of detecting and preventing financial fraud or cybercrime.

Data Protection Agreement: All third parties that receive any pbotop data are required to sign a data processing agreement ensuring they handle your information to the same standards as pbotop.

5 Personal Data Security

Protecting your personal data is among pbotop's highest priorities. We implement a range of technical and organisational security measures to ensure your data remains protected at all times:

  • 256-bit SSL encryption: All data transmitted between your device and pbotop servers is encrypted using the latest SSL/TLS protocols.
  • Secure data storage: Personal data is stored in databases protected by multiple security layers and strict access controls.
  • Continuous monitoring: Automated monitoring systems operate 24/7 to detect any unauthorised access attempts or suspicious activity.
  • Two-step verification: Users are encouraged to enable two-step verification (2FA) for stronger account protection.
  • Staff training: All pbotop staff who handle user data undergo regular data protection training.
  • Security audits: Internal and external security audits are conducted regularly to identify and address any system vulnerabilities.

While we take all reasonable precautions, no system can be guaranteed 100% free from threats. Should a data breach occur that affects your information, pbotop will notify you within the timeframe required by applicable law.

6 Cookies and Tracking Technologies

Pbotop uses cookies and similar tracking technologies to enhance the user experience and ensure the platform performs optimally. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
  • Performance cookies: Helping us understand how users interact with the platform for technical improvements and user experience enhancements.
  • Functional cookies: Saving your preferences such as language and region settings for a more convenient experience on return visits.
  • Analytics cookies: Aggregating anonymous usage data to help us understand overall platform usage patterns.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the pbotop platform.

7 Your Rights Regarding Personal Data

As a pbotop user and as guaranteed under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

Right of Access

You have the right to request and receive a copy of the personal data we hold about you.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

Under certain circumstances, you have the right to request deletion of your personal data from our systems.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform.

Right to Restriction

In certain situations, you have the right to request a temporary restriction on the processing of your data.

To exercise any of the above rights, please contact the pbotop customer support team via live chat or email. We will process your request within 14 working days.

8 Data Retention Period

Pbotop retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal obligations.

  • Active account data: Retained for as long as your account is active, plus any additional period required by law.
  • Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysia's financial and tax legal requirements.
  • KYC documents: Retained for the duration of the active account and for a minimum of 5 years after account closure.
  • Support communication logs: Retained for 2 years for reference and service improvement purposes.
  • Technical data and system logs: Retained for 90 days before being automatically deleted.

When data is no longer needed and the retention period has expired, it will be securely deleted or anonymised in accordance with established procedures.

9 Changes to This Privacy Policy

Pbotop reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements or technological developments.

When significant changes occur, pbotop will notify you via:

  • Notices displayed on the pbotop platform homepage.
  • A notification email will be sent to your registered address.
  • In-app notifications on the pbotop mobile app.

The latest version of the Privacy Policy will always be available on this page with the last updated date clearly indicated. It is your responsibility to review this page periodically. Continued use of the platform after changes are published means you accept the updated Privacy Policy.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, do not hesitate to contact us.

  • Live chat: Available 24/7 via the chat icon at the bottom right corner of the platform — this is the fastest way to get assistance.
  • Privacy email: [email protected] (text display only)
  • Typical response time: Within 1–3 business days for privacy and data-related enquiries.

For issues relating to your personal data rights, we will notify you of your request's processing status within the stipulated timeframe and resolve it within 14 working days. We take every privacy inquiry and complaint seriously.

Pbotop's Privacy Commitment to You

Privacy is more than a document — it is a core value that guides every decision we make regarding your data.

Advanced-Grade Encryption

All data transmitted between your device and pbotop servers is encrypted with 256-bit SSL — the same security standard used by major financial institutions.

No Data Sales

Pbotop has never and will never sell users' personal data to any third party for commercial or marketing purposes. Your data belongs to you alone.

Control Is in Your Hands

You have full rights to access, correct, or request deletion of your data. Our team is ready to process your request within 14 business days.

Data Minimisation

We only collect data that is strictly necessary to provide our services. No excess data is collected or stored without a clear purpose.

Malaysia PDPA Compliance

The pbotop Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your rights are protected by law.

24/7 Privacy Support

The pbotop support team is available at any time to assist with any privacy or personal data enquiries via live chat.

Safe & Trusted Platform

Your Data Is Safe at pbotop — Register and Play with Confidence

Pbotop protects your privacy with the latest technology and a transparent policy. Join over 500,000 Malaysian players who trust pbotop for a safe entertainment experience.

Malaysia PDPA Compliance
256-bit SSL Encryption
No sale of personal data
Full control of your data is in your hands
24/7 privacy support in Bahasa Malaysia
Bahasa Melayu